Compliance & Quality Assurance at Team Select Home Care
The objective of the Team Select Home Care Compliance Hotline is to provide a way for employees and patients to report suspected non-compliance in a way that ensures confidentially and non-retaliation.
At Team Select Home Care, compliance isn’t a checkbox, it’s the foundation of how we deliver safe, reliable, high-quality care. Our commitment to compliance protects patients, supports clinicians, earns trust with referral partners and payers, and ensures long-term organizational success.
In today’s regulatory environment, strong compliance is the new currency in home health care. It directly impacts reimbursement, survey outcomes, operational risk, and reputation, and it must be operationalized every day, not just when audits approach.
At Team Select Home Care, compliance isn’t a checkbox, it’s the foundation of how we deliver safe, reliable, high-quality care. Our commitment to compliance protects patients, supports clinicians, earns trust with referral partners and payers, and ensures long-term organizational success.
In today’s regulatory environment, strong compliance is the new currency in home health care. It directly impacts reimbursement, survey outcomes, operational risk, and reputation, and it must be operationalized every day, not just when audits approach.
What Compliance Means for Us
Compliance at Team Select Home Care means:
- Following all applicable federal, state, and payer regulations
- Maintaining the highest standards of clinical and operational integrity
- Protecting patient safety, privacy, and dignity
- Ensuring accurate, timely, and defensible documentation
- Embedding continuous improvement into everyday practice
Compliance isn’t reactive. It’s embedded into the daily execution of care delivery and operational oversight.
Ethics & Reporting: Speak Up With Confidence
We operate with integrity and transparency. Team Select Home Care provides a confidential, third-party compliance and ethics hotline that is available 24/7.
Reports can be submitted anonymously. All concerns are taken seriously, investigated, and addressed with non-retaliation protections.
This resource encourages:
- Reporting suspected non-compliance
- Raising systemic issues before they escalate
- Reinforcing a culture of openness and accountability
Please note that giving your name in a report can often help us investigate your compliance matter more fully. Under normal circumstances, compliance matters should be addressed through administrative channels unless you suspect your supervisor of non-compliance.
Available 24 hours a day, seven days a week
Reports are taken by a third-party vendor
Reports may be filed anonymously
The toll-free number is 1-877-856-9107
Our Compliance Framework
1. Governance & Leadership Accountability
Our leadership team and Board ensure strong oversight of compliance practices, policies, and performance. Structured governance and clear accountability drive consistency and transparency.
2. Quality Assessment & Performance Improvement (QAPI)
Team Select’s QAPI program is a data-driven engine for ongoing performance improvement, not just a regulatory requirement. Our QAPI process systematically identifies risks, measures results, and advances patient outcomes. This proactive approach aligns with CMS requirements and reflects best practices for quality improvement in home health care.
3. Consistent Documentation & Accurate Reporting
Accurate documentation is the backbone of compliance and quality reporting. It supports:
- Decision-making and care continuity
- Regulatory and payer audits
- Compliance with quality reporting requirements
- Transparent communication with patients and partners
4. Staff Education & Training
Ongoing compliance education ensures that every clinician and team member understands how to apply regulatory standards in real-world patient care, from HIPAA privacy principles to clinical care delivery expectations.
5. Monitoring, Auditing & Corrective Actions
Regular internal audits and real-time performance monitoring help us detect issues early. When concerns arise, our corrective action processes ensure timely resolution and measurable improvement.
Culture of Compliance: Everyday Practice, Everyday Pride
Compliance shows up in everyday actions:
- Clear, complete, and timely documentation
- Prompt and transparent correction of identified issues
- Accountability at every level of the organization
- Leadership visibility and ownership of compliance outcomes
We don’t wait for surveys, we “study for the test every day.”
Patient Privacy & HIPAA Compliance
Protecting patient privacy is a core element of our compliance program. Team Select Home Care adheres to all aspects of the HIPAA Privacy and Security Rules, ensuring Protected Health Information is handled securely and appropriately, whether in care documentation, communication, or electronic systems.
Partnering for Excellence
Compliance supports:
- Reimbursement integrity
- Stronger survey outcomes
- Enhanced patient safety
- Sustainable growth and reputation
In a complex regulatory landscape, organizations that invest in strong compliance protect revenue, reduce risk, and strengthen relationships with referral partners and payers. Those that do not often pay later, with interest.
Contact Our Compliance Team
Have questions about compliance expectations, policies, or reporting?
Contact Team Select’s Central Support team in Phoenix, AZ – Phone: (480) 618-5760
Compliance is not optional, it’s our operational standard, daily practice, and professional promise.