Selecting the right home health care provider is a critical decision for families, particularly when long-term care is necessary. Here are some essential tips to help guide you through the process and an overview of how Team Select Home Care approaches onboarding and meeting families.
Tips for Choosing a Home Health Care Provider
- Assess Your Needs – Determine the specific medical and personal care needs of your loved one. This includes understanding any special requirements such as a tracheostomy, ventilator, G-button, cerebral palsy, or epilepsy.
- Verify Credentials: Ensure the provider is licensed, accredited, and has qualified staff. Check for certifications and any history of compliance with state and federal regulations.
- Review Services Offered: Confirm that the provider offers the specific services needed, such as long-term pediatric or adult care, personal care services, and family caregiving support.
- Insurance and Payment Options: Check if the provider accepts Medicaid, commercial insurance, and any other long-term care insurance you might have.
- Reputation and References: Research the provider’s reputation through online reviews, testimonials, and by asking for references from other families who have used their services.
- Personal Connection: It’s important to meet the team members who will be directly involved in the care. Building a relationship with them ensures trust and comfort.
Team Select Home Care’s Onboarding Process
At Team Select Home Care, we take a comprehensive approach to onboarding families and ensuring they receive the highest quality of care. Here is a step-by-step overview of our process:
- Initial Referral: Our relationship manager receives a referral from doctors or other community sources.
- Community Outreach: We proactively reach out to the community and meet with the guardians of potential patients to understand their needs.
- Insurance Qualification Assistance: We assist families in qualifying for insurance to ensure they can receive the necessary nursing services. This includes navigating Medicaid and commercial insurance processes.
- Documentation Collection: We obtain all relevant medical documents from the doctor’s office to understand the patient’s medical history and needs.
- Setting Up Appointments: The relationship manager schedules an appointment for the family to meet our team.
- Nurse Orientation and Training: Our nurses undergo thorough orientation and onboarding training to ensure they are well-prepared to care for their patients.
- Case Manager Involvement: The case manager educates the nurse about the patient’s specific needs and the care required. They learn about the patient’s medical history, doctors, medications, and more.
- Meet and Greet: The nurse and patient (along with their family) meet in the home for an initial introduction. This meet-and-greet allows everyone to get comfortable and discuss care plans.
- Creating a Plan of Care: Our clinical team creates a personalized plan of care (POC) for the patient, detailing all necessary medical and personal care.
- Start of Care: The case manager ensures everything is in place and performs a check-off with the nurse during the first appointment. This thorough review guarantees that all care protocols are followed correctly.
At Team Select Home Care, our mission is to change lives for the better by advocating for families in need, treating patients like heroes, and empowering our team members. We strive to provide the highest quality of care from the comfort of our patients’ homes.
For more information, visit our services page.
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